National Furniture will be firmly committed to maintaining a reputation as a manufacturer of fine, quality furniture and will implement significant quality control measures.  At the manufacturing level, all raw materials will be inspected for defects upon delivery.  Material judged by the manufacturing warehouse manager to be less than 95% pristine based on an extensive and rigid checklist will be returned.  The manager will perform spot checks at random intervals during the production process.  Additionally, a different member of the warehouse will inspect each piece of furniture, and each member of the warehouse team will be completely trained in inspection techniques before being allowed to begin work.

At the retail stores, each manager will be trained to review employee performance through random monitoring and customer follow-up techniques.  An extensive checklist will be used for evaluation purposes, and managers will be expected to review every employee's checklist each week.

Finally, National Furniture will employ independent consultants to perform quality control samples at the manufacturing, wholesale, and retail level for each employee.  These will be surprise visits.  Only Bob Wood will know when to expect them, and the evaluations will also include the Vice Presidents of the company, and will also hire a team of consultants to conduct random inspections of the machinery for precision and uniformity.

As a result of these measures, the company standards for quality control will be among the finest in the industry.